Privacy Policy
Your privacy matters to us. This policy explains how Jyrenko collects, uses, and protects your personal information when you use our investment theory education services.
Last Updated
This Privacy Policy was last updated on January 15, 2025, and becomes effective immediately for all users of our services.
Information We Collect
We collect information you provide directly to us when you register for our courses, contact us, or use our services. This includes your name, email address, phone number, educational background, and payment information when you enroll in our programs.
- Personal Identifiers: Name, email address, phone number, mailing address
- Educational Information: Academic background, professional experience, learning preferences
- Financial Data: Payment method details, billing information (processed securely through third-party providers)
- Technical Information: IP address, browser type, device information, usage patterns on our website
- Communications: Messages you send us, feedback, survey responses, customer service interactions
We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and pages visited. This helps us improve our services and provide a better user experience.
How We Use Your Information
Your personal information helps us provide, maintain, and improve our investment theory education services. We use this information to communicate with you, process enrollments, and deliver the educational content you've requested.
Primary Uses of Your Data
We process your personal information to deliver educational services, communicate important updates, provide customer support, and ensure compliance with Canadian privacy laws including PIPEDA.
- Delivering course materials and educational content
- Processing payments and managing your account
- Sending important updates about your enrollment or our services
- Providing customer support and responding to inquiries
- Improving our educational programs based on usage analytics
- Ensuring security and preventing fraud
- Complying with legal obligations and regulatory requirements
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information with trusted service providers who help us operate our business, such as payment processors, email service providers, and educational technology platforms.
| Service Provider Type | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Process course payments securely | Billing information, payment details |
| Email Services | Send course updates and communications | Email address, name, enrollment status |
| Learning Management Systems | Deliver educational content | Name, email, course progress |
| Analytics Providers | Improve website performance | Anonymous usage data, technical information |
All third-party service providers are contractually required to maintain the confidentiality of your information and use it only for the specified purposes. We may also disclose your information if required by law or to protect our rights and the safety of our users.
Your Privacy Rights
Under Canadian privacy law, you have several rights regarding your personal information. You can request access to the information we hold about you, ask us to correct inaccurate information, or request deletion of your data in certain circumstances.
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Ask us to update or correct inaccurate information
- Right to Deletion: Request deletion of your personal information (subject to legal requirements)
- Right to Portability: Receive your data in a structured, commonly used format
- Right to Withdraw Consent: Opt out of non-essential communications or data processing
- Right to File Complaints: Contact the Privacy Commissioner of Canada if you have concerns
Exercising Your Rights
To exercise any of these rights, contact us at [email protected] or call +14503502331. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include encryption, secure servers, regular security assessments, and staff training on privacy protection.
- SSL encryption for all data transmission
- Secure, encrypted storage of personal information
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Employee training on privacy and security best practices
- Incident response procedures for potential data breaches
While we take extensive precautions to protect your information, no security system is completely foolproof. We encourage you to use strong passwords and keep your account information secure.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information are kept for different periods based on their purpose and legal requirements.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of enrollment + 2 years | Customer service, legal compliance |
| Course Progress Data | Duration of enrollment + 1 year | Certificate verification, support |
| Payment Records | 7 years | Tax compliance, financial reporting |
| Marketing Communications | Until you unsubscribe | Ongoing communication preferences |
After the retention period expires, we securely delete or anonymize your personal information. You can request earlier deletion of your data, though we may need to retain certain information for legal compliance purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
We also use Google Analytics to understand website usage patterns. This service may use cookies to collect anonymized information about your visits. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
International Data Transfers
While Jyrenko is based in Canada, some of our service providers may store or process your information in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
Cross-Border Protections
All international transfers are conducted under adequate protection measures, including contractual safeguards, adequacy decisions, or approved certification mechanisms that meet Canadian privacy standards.
We work only with service providers that demonstrate strong privacy protections and commit to maintaining the security of your personal information regardless of where it's processed.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes constitutes acceptance of the updated terms.
- Email notification for material changes
- Website banner announcement for 30 days
- Updated effective date clearly displayed
- Archive of previous policy versions available upon request
Privacy Questions?
If you have questions about this Privacy Policy or how we handle your personal information, we're here to help.
Email us at [email protected]
Call us at +1 (450) 350-2331
Mail us at 221 Chandler Cres, Peterborough, ON K9J 0H3, Canada
We'll respond to your privacy inquiries within two business days and work with you to address any concerns about your personal information.